Prefer to reach out to us directly?
General enquiries: hello@kidsplayemporium.com
Refunds and Returns: support@kidsplayemporium.com
Wholesale Enquiries: wholesale@kidsplayemporium.com
Instagram DM: @kidsplay.emporium
Response time: We aim to reply within 24 hours (Mon–Fri)
Quick Answers to Common Questions
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.